Refund policy

Return & Refund Policy
Overview

At Tare, customer satisfaction is our highest priority. Each abaya is thoughtfully crafted with care and precision. This Return & Refund Policy explains the terms, conditions, and procedures related to returns, exchanges, and refunds.

Please note that most of our abayas are made according to selected sizes and custom design preferences, which affects return eligibility.

Return Policy
Eligibility for Returns

Items may be eligible for return only if all of the following conditions are met:

The item is unused, unworn, unwashed, and in its original condition

The item is returned in original packaging

The return request is initiated within 7 days from the date of delivery

A valid proof of purchase (order confirmation or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards

Items marked as Final Sale

Personalized or custom-made products, including:

Abayas made to selected sizes

Abayas with custom design, color, fabric, embroidery, or measurement requests

Since all abayas are made according to selected sizes and custom designs, returns are not accepted once the order is confirmed.

Exception to Custom Orders

An exception will be considered only in the following case:

If the delivered abaya does not match the confirmed order in terms of size or design

In such cases, customers may submit a return request within 7 days of delivery, along with clear proof (photos or videos). Each request will be reviewed on a case-by-case basis.

How to Initiate a Return

1. Contact Us
Email us at tae37446@gmail.com
 with:

Order number

Item(s) to be returned

Reason for return

Supporting images (if applicable)

2. Authorization
If approved, our support team will provide return authorization and shipping instructions.

3. Pack & Ship
Items must be securely packed in original packaging. We recommend using a trackable shipping method.

Return Shipping Costs

Customer Responsibility:
Customers are responsible for all return shipping costs. Shipping charges are non-refundable.

Damaged or Incorrect Items:
If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.

Refund Policy
Refund Processing Time

Return window: 7 days from delivery

Once approved, refunds are initiated within 5–7 working days

Processing Refunds

After receiving and inspecting the returned item(s), we will notify you of approval or rejection.

If approved, the refund will be credited to the original payment method within 5–7 working days.

Partial Refunds

Partial refunds may be issued at our discretion for items that are:

Not in original condition

Damaged or missing parts not caused by our error

Late or Missing Refunds

If you have not received your refund:

Recheck your bank account

Contact your bank or card provider

If the issue persists, contact us at tae37446@gmail.com

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered.
To request an exchange, contact us at tae37446@gmail.com
 within 7 days of delivery.

Contact Us

For any questions regarding this Return & Refund Policy, please contact:

Tare
📧 Email: tae37446@gmail.com

📍 Address: Dubai, United Arab Emirates (UAE)